Refund policy

Return & Refund Policy

We take pride in the quality of our products and carefully inspect all items before shipment. However, if an issue occurs, please review the policy below:

Eligible for Refunds or ReplacementsWe will offer a refund or replacement if:

Your item arrives damaged, torn, or defective

Your item is messed up due to shipping

You are not satisfied with the product upon arrival

To qualify, you must contact us within a reasonable time after delivery and provide proof (such as photos) of the issue.

Not Eligible for Refunds or ReturnsWe do not offer refunds or accept returns if:

The item was received in good condition and later damaged by the customer

The item was torn, broken, or altered after delivery

The product is returned in a used, worn, or damaged condition caused by the customer

Important Policy Terms

We do not accept general returns—only cases that meet the conditions listed above

We reserve the right to deny any refund or return request that does not meet these requirements

By purchasing from us, you agree to this policy.

If you have any issues, please contact us and

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at tiwayafranchise@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at tiwayafranchise@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at tiwayafranchise@gmail.com.

we will work to make it right.